Understanding Our Terms: How DayFriend Works & What You Need to Know
Get a clear guide to DayFriend’s Terms of Service: how we work as an introductory marketplace, checks, booking rules, cancellation policies, and responsibilities for all users.
By Admin
Our Terms of Service are designed to be clear, fair, and transparent—so every client and Pro/Companion knows exactly what to expect, what we do, and what we don’t do. Here’s a simple breakdown of the key points from dayfriend.co.uk/terms.
Who We Are: Introductory Marketplace
DayFriend is based in Greater Manchester, UK, and operates as an introductory agency under CQC guidance .
Crucially:
- We do not employ any Pro/Companions. All are self‑employed and run their own business - We are not a care agency and are not CQC‑registered as a care provider
- We only facilitate introductions between you and independent providers
- All service agreements, responsibilities, and decisions are made directly between you and the Pro/Companion Who Can Join & What Checks Apply We split providers into two streams to make requirements clear:
🟢 Green Stream (Tiers 1–4, 9) - Must complete Stripe Identity biometric verification before going live - Must hold valid Domiciliary Care Insurance for non‑physical support
🟠 Orange Stream (Tiers 5–8, 10) - Must hold an Enhanced DBS with Adults’ Barred List (via uCheck or verified on the Update Service) - Must hold valid Self‑Employed Carer Insurance for personal/physical care - Profiles are manually reviewed before activation
Important: Identity and DBS checks only confirm status—we do not assess competence, training, or suitability. All verified details are shown clearly on each profile so you can decide for yourself .
Booking & Payments
- All bookings and payments must go through DayFriend—arranging work or payment outside the platform is not allowed and may lead to account removal
- We add a 15% non‑refundable booking fee for platform use; Pro/Companions keep 100% of their stated rate
Emergencies: We may waive rules for verified serious illness or bereavement—email hello@dayfriend.co.uk with proof .
Key Responsibilities For Pro/Companions - Keep profile details, insurance, and qualifications accurate and up to date - Only take on work you are qualified to do
- Tier 5 Travel Assist: Accompany only—do not drive or provide transport; clients arrange their own travel For Clients - Review profiles carefully and satisfy yourself on suitability, checks, and insurance - Provide accurate information about needs and treat providers with respect
- For complex medical care, consult healthcare professionals or your local council
- Safety & Conduct - Zero tolerance: Abuse, discrimination, false info, or working under the influence leads to immediate suspension or removal - We are not liable for actions or services provided by users; our maximum liability is the booking fee you paid - Governing law: England and Wales - Material changes to terms are emailed to you; continued use means acceptance Full Terms This summary is for clarity only
* Please read the complete Terms of Service at dayfriend.co.uk/terms for all legal details. If you have questions, contact us at hello@dayfriend.co.uk.
