Cancellation Policy

The following cancellation policy must appear in the Terms of Service page and be referenced in the booking confirmation flow.

Green Stream — Tiers 1, 2, 3, 4 and 9

The 15% booking fee is non-refundable in all cases. Cancel 4 or more hours before the booking and the Pro’s rate is refunded to you. Cancel within 4 hours and the Pro’s rate is paid to the Pro for the reserved time.

Orange Stream — Tiers 5, 6, 7, 8 and 10

The 15% booking fee is non-refundable in all cases. Cancel 24 or more hours before the booking and the Pro’s rate is refunded to you. Cancel within 24 hours and the Pro’s rate is paid to the Pro for the reserved time.

Tier 10 — Live-in Support

A minimum of 7 days written notice is required by either party to end a Live-in arrangement. Written notice must be submitted via the DayFriend platform messaging system or to hello@dayfriend.co.uk. In the event a client requests immediate termination, the Pro must be given a minimum of 4 hours to vacate the property safely. The 15% booking fee is non-refundable. The Pro is paid for all days worked up to the end of the arrangement, including any days within the notice period that are served.

Pro Cancellations

Where a Pro cancels a confirmed booking for any reason, the client receives a full refund, including the booking fee. Where a Pro cancels within the applicable cancellation window without a verified reason, a strike is recorded on their account. Three strikes may result in suspension or permanent removal from the platform.

Pro No-Shows

Where a Pro fails to attend a confirmed booking without prior cancellation, the client receives a full refund, including the booking fee, and an automatic strike is recorded against the Pro’s account.

Emergency Cancellations

DayFriend may waive cancellation terms at its discretion in cases of verified emergency, including serious illness or bereavement. Requests should be submitted to hello@dayfriend.co.uk with supporting information where possible.

DayFriend - Cancellation Policy