DayFriend - Pro/Companion-Client Agreement

Booking Terms

This agreement is created automatically when a booking is confirmed on DayFriend. The booking details stored in the DayFriend database - service tier, date, time, duration and agreed rate - form an integral part of this agreement and are contractually binding.

The Pro/Companion acknowledges that DayFriend charges clients a platform booking fee. No commission is deducted from the Pro/Companion's stated rate.

The Pro/Companion appoints DayFriend as their limited payment collection agent solely for the purpose of receiving payments from clients on their behalf. Payment received by DayFriend constitutes receipt by the Pro/Companion, and DayFriend's obligation is limited to remitting those funds in accordance with the withdrawal process.

DayFriend will process withdrawal requests within 5 working days of receipt.

1. The Parties

This is a direct agreement between the Pro/Companion and the client identified in the confirmed booking. DayFriend facilitates this agreement but is not a party to it.

2. Services

The Pro/Companion agrees to provide the services described in the booking at the agreed date, time and duration at their stated rate. Both parties agree to work together in good faith.

3. Pro/Companion Obligations

Treat the client and care recipient with respect and without discrimination.

Provide services with reasonable skill and care appropriate to their experience and qualifications.

Not undertake work they feel unqualified to perform. The Pro/Companion should inform the client so alternative arrangements can be made.

Hold and maintain appropriate insurance throughout the period of service: Domiciliary Care Insurance for Green stream and Self-Employed Carer Insurance for Orange stream.

The Pro/Companion confirms they hold appropriate insurance as declared during onboarding registration.

Arrive punctually and notify the client as soon as possible if unable to attend.

For Tier 5 Travel Assist: accompany the client during journeys only. Do not drive clients or provide any form of transport service.

Repeated cancellations or no-shows may result in strikes being recorded against the Pro/Companion account, which may lead to suspension or permanent removal from the platform.

The Pro/Companion agrees to verify client attendance using the DayFriend QR system at the start of each session.

4. Client Obligations

Treat the Pro/Companion with respect and without discrimination.

Provide accurate information about the care recipient's needs.

Make full payment through the DayFriend platform only.

For Tier 5 Travel Assist: arrange their own transport. The Pro/Companion accompanies but does not drive.

5. Autonomy

The Pro/Companion retains full professional discretion over how services are performed. Client notes and preferences are informational only. Nothing in this agreement creates an employment or agency relationship.

6. Cancellation

Green Stream — Tiers 1, 2, 3, 4 and 9: The 15% booking fee is non-refundable in all cases. Cancel 4 or more hours before the booking and the Pro’s rate is refunded to you. Cancel within 4 hours and the Pro’s rate is paid to the Pro for the reserved time.

Orange Stream — Tiers 5, 6, 7, 8 and 10: The 15% booking fee is non-refundable in all cases. Cancel 24 or more hours before the booking and the Pro’s rate is refunded to you. Cancel within 24 hours and the Pro’s rate is paid to the Pro for the reserved time.

Tier 10 — Live-in Support: A minimum of 7 days written notice is required by either party to end a Live-in arrangement. Written notice must be submitted via the DayFriend platform messaging system or to hello@dayfriend.co.uk. In the event a client requests immediate termination, the Pro must be given a minimum of 4 hours to vacate the property safely. The 15% booking fee is non-refundable. The Pro is paid for all days worked up to the end of the arrangement, including any days within the notice period that are served.

Pro Cancellations: Where a Pro cancels a confirmed booking for any reason, the client receives a full refund, including the booking fee. Where a Pro cancels within the applicable cancellation window without a verified reason, a strike is recorded on their account. Three strikes may result in suspension or permanent removal from the platform.

Pro No-Shows: Where a Pro fails to attend a confirmed booking without prior cancellation, the client receives a full refund, including the booking fee, and an automatic strike is recorded against the Pro’s account.

Where a Pro/Companion fails to attend a confirmed booking without prior cancellation, the client receives a full refund and an automatic strike is recorded against the Pro/Companion account.

Emergency Cancellations: DayFriend may waive cancellation terms at its discretion in cases of verified emergency, including serious illness or bereavement. Requests should be submitted to hello@dayfriend.co.uk with supporting information where possible.

7. Data

Both parties act as independent data controllers for records held outside DayFriend. All data processed through DayFriend is handled in accordance with the DayFriend Privacy Policy at dayfriend.co.uk/privacy-policy.

8. Liability

DayFriend's liability to any party is limited to the booking fee paid through the platform in relation to the relevant booking.

9. Governing Law

This agreement is governed by the laws of England and Wales.